Logo/Artwork

Will you review my logo before production?

Yes, we will review your logo and advise on any changes or different formats needed for best imprint.

What kind of artwork/art file do you require?

Vector files such as an .eps, .ai, vector .pdf, or an .svg. For full colored logos, we ask for high-resolution files such as .jpg, .tif, or .psd (PhotoShop) files.

Decoration

What is the difference between embroidery and screen printing?

Embroidery is the art of stitching thread to a fabric to create decorative designs. Screen printing (also known as silk screening) is the process of using thick inks to print images and graphics onto a fabric.

Why do I have to pay a setup charge?

Each logo and decoration method requires special logo configuration.

Payment

What kind of payment methods do you accept?

All major credit cards.

Returns/Cancellations

Do you accept returns?

Yes, please contact support@brandtrinsic.com.

Custom Orders

Can I contact you directly with questions regarding custom orders?

Yes, we have promotional product experts that are ready to help you with all your custom order needs.